With the Chicagoland Toys and Hobbies shopping service, you can use Discover, Visa, MasterCard, American Express and Paypal for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
COD orders are not accepted.
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.
Any credits on your account with us can be used as store credit. In the case of overpayment we will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.
The unique nature of the Chicagoland Toys and Hobbies service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified immediately by email if your order cannot be shipped within 24 hours of the time you place it.
We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products. Overseas orders must pay via paypal.
We will us the USPS serive to ship to these addresses. There are restrictions to size and weight we must adhere to.
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
A return merchandise authorization (RMA) is required for all returns. You can call or email Chicagoland Toys and Hobbies and we will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded. Our shipping address is [email protected]
Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.
A restocking fee may apply to returned items or items that have been cancelled.
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call us for assistance.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
If you have recently placed an order via the Chicagoland Toys and Hobbies shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications may not possible.
You can contact us via email at [email protected]or call us at (773) 775-4848.
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
You agree to indemnify, defend, and hold harmless Chicagoland Toys and Hobbies, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of our services.
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors.
When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Any of the information we collect from you may be used in one of the following ways:
The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction (we use Authorize.net and Paypal for transaction processing), your private information including credit card information will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Account' page.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
This policy was last modified on 21 November 2014.
6017 N Northwest Hwy
Chicago, IL 60631
If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.